Thank you for shopping with Wayne Lodging. We appreciate your business and want you to be satisfied with your purchase. Below is our Return and Refund Policy, which outlines the conditions under which we accept returns and offer refunds.

1. Return Eligibility

We only accept returns if:

  • The product was damaged, defective, or incorrect when delivered.
  • You notify us within 48 hours of receiving the product.

Please note:

  • We do not accept returns for change of mind, wrong size selection, or personal preferences.
  • Items must be unused, unworn, and in their original packaging, with all tags and accessories intact.

2. How to Request a Return or Refund

To initiate a return or refund request, follow these steps:

  1. Contact us within 48 hours of delivery at 📧 [email protected].
  2. Include the following details in your email:
    • Order number
    • Full name and contact information
    • Reason for return
    • Clear photos of the damaged or incorrect product

3. Return Process

  • Once your request is reviewed and approved, we will arrange for return pickup or provide instructions on how to return the product (depending on your location).
  • Returned items must be securely packaged to prevent damage during transit.
  • We do not cover return shipping charges unless the return is due to our error ( wrong or defective item sent).

4. Refunds

After we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be processed via Cash on Delivery (COD) arrangements

Refunds are typically processed within 7-14 business days after we confirm the return.

5. Non-Returnable Items

Certain products are non-returnable for hygiene and safety reasons, including:

  • Opened or used personal items (e.g., water bottles, camping cookware)
  • Products damaged due to misuse or negligence
  • Clearance or final sale items (if marked)

6. Damaged or Missing Items

If your package appears damaged upon delivery:

  • Do not accept the package, or
  • Accept it and notify us immediately at [email protected] with photos of the damage

If an item is missing from your order:

  • Contact us within 48 hours of delivery
  • We will investigate and take appropriate action

7. Exchange Policy

We currently do not offer direct exchanges.
If you need a different item, you will need to request a return for the original product (if eligible) and place a new order separately.

8. Contact Us

If you have any questions about our Return and Refund Policy, feel free to reach out:
📧 Email: [email protected]